Refund Policy

1. Introduction

At Noor Anglice Perfume, your satisfaction is our priority. Our Refund Policy ensures a smooth and fair process for returns and refunds.

2. Eligibility for Refunds

Products must be unused, in original packaging, and returned within the specified timeframe.

3. Return Timeframe

Returns are accepted within 14 days from the date of delivery.

4. Non-Returnable Items

Opened perfumes or damaged items due to customer misuse are not eligible for a refund.

5. Requesting a Refund

To request a refund, contact our support team at noorangelic85@gmail.com with order details.

6. Refund Approval

Our team will review your request and notify you regarding eligibility and next steps.

7. Return Shipping

Customers may be responsible for return shipping unless the item is defective or damaged.

8. Refund Methods

Approved refunds are processed via the original payment method used at checkout.

9. Refund Timeframe

Once approved, refunds are processed within 5–7 business days.

10. Partial Refunds

Partial refunds may be provided in cases of damaged or partially used products.

11. Exchanges

Exchanges are possible if the desired product is in stock. Contact support to arrange an exchange.

12. Defective or Damaged Items

If you receive a defective or damaged product, contact us immediately for replacement or refund.

13. Incorrect Orders

In case of shipping the wrong product, Noor Anglice Perfume will arrange replacement or full refund.

14. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page.

15. Customer Responsibility

Ensure products are returned securely and in original condition to avoid disputes.

16. Refund Confirmation

You will receive an email confirming the refund once it is processed successfully.

17. Contact Support

For any questions regarding refunds, email noorangelic85@gmail.com or call our support team.

18. International Refunds

Refunds for international orders may take longer due to banking and customs procedures.

19. Fraud Prevention

Noor Anglice Perfume reserves the right to reject refunds in cases of fraudulent activity.

20. Our Commitment

We are committed to providing a smooth, transparent, and customer-friendly refund process.